The man named I Nyoman Menteg has a special strategy in the face of fierce competition due to the rise of white water rafting business in Telaga Waja River. As a former hotel employee who has a wealth of experience in the tourism industry, the commissary of the Bali View Rafting (BVR) attracts his customers by selling satisfaction. “Maximal service is our way to give satisfaction to our guests,” he said.
Indeed, when the number of rafting company taking advantage of the rapids located in the two regencies namely Karangasem and Klungkung increases, the competition is inevitable. Many of the companies then offer cheaper rates without considering the quality of service.
Visitor is really a king. Customers who choose to enjoy the adventure with BVR will be provided with pick-up and return service to hotel where they stay no matter how far the distance is. Every single coming guest is greeted convivially and given a variety of information as well as served with welcome drink. Hospitality runs from the start, along the route of adventure and until the finish. “We explain about the advantages of BVR. We are not selling false promise, but putting priority on best service,” he explained.
Lately, the Telaga Waja River is charming and fantastic for location of white water rafting. Its swift flows along with many rapids are really challenging as well as still offering a beautiful natural setting. So, do not be surprised if many rafting companies are appearing in numbers in this river. “Since two years ago, the rafting companies have constantly increased in the Telaga Waja River. Now, there have been 13 active companies,” he said. (BTN/015)
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