The health and safety of guests as well as staff is a priority, so the accommodation located on Jalan Pantai Kuta, Badung, always applies the Covid-19 Health Protocol in accordance with the standards applied by the regional and central governments. Using mask is mandatory and so is providing a place to wash hands, hand sanitizers, and preparing temperature measuring device for guests and employees. “In the midst of living the New Era Bali life order or New Normal, we are implementing the health protocols strictly. This is to convince guests to stay at the Grand Istana Rama Hotel,” said General Manager Adi Soenarno on Tuesday (Dec. 8).
By affirming the title as a hotel running the health protocols, this four-star hotel with 155 rooms was awarded Cleanliness, Health, Safe and Environmental Sustainability (CHSE) by the Indonesian Ministry of Tourism and Creative Economy (MTCE) last week. This certification was audited by PT Superintending Company of Indonesia (Sucofindo), an independent certification company having been appointed as the executor of this certification process. “We fully support the government’s efforts to convince tourists holidaying during the pandemic can still be safe by choosing accommodation with a CHSE certificate,” he said.
The ever-optimistic man further added that the certification assessment includes four dimensions, namely cleanliness, health, safety, and environmental sustainability. Each dimension includes governance, readiness of human resources (hotel employees), and guest participation. This certification is not just a formality process but as a valid benchmark for tourism players, so that it takes into account the completeness of documents in the form of standard operating procedures (SOP), photo proof and other supporting documents. “Apart from submitting complete documents, the team also conducted field observations and direct interviews,” he explained.
Grand Istana Rama Hotel passed certification with a score of 100 percent. This becomes a matter of pride for the management and staff of Grand Istana Rama Hotel. “We will not stop being a matter of pride, but also hold the commitment to always providing the best services for guests with the title of being a hotel implementing health protocols in accordance with those issued by the Bali and central governments. Previously, we followed the new normal certification from the regional government,” he added.
By obtaining a CHSE certificate with a score of 100 percent, his party hoped to convince tourists not to hesitate to spend their holidays at the Grand Istana Rama Hotel, especially on the year-end holidays having been around the corner. “Apart from providing a sense of security while on holidays, Grand Istana Rama Hotel also offers special rates for accommodation throughout December 2020. Hopefully, tourists can have a holiday in Bali with their family or the loved ones at affordable budget. Besides, Bali tourism could immediately revive by building trust of tourists,” concluded Adi Soenarno. (BTN/015)