The Haven Suites Bali Berawa has been operating again and greeting its customers since September 1. Moreover, the resort located on Jalan Pemelisan Agung, Banjar Berawa, Tibubeneng Village, North Kuta, Badung, has implemented a new era of life order by implementing strict health protocols. Hence, it increases confidence for tourists to stay there.

“We are grateful that our customers have returned though they are not in large number compared to before the pandemic. Currently, the hotel occupancy approximately reaches 50 percent,” said Marketing Communication Executive, Mrs. Nadya Chendana, on Wednesday (Oct. 21)

After about four months of not operating due to the Covid-19 pandemic, the accommodation in the Berawa Beach area began operating by implementing a new era of life or new normal by making hand washing and hand sanitation stations in various areas, putting up spacers, posters of information about the new normal to preparing isolation rooms. Management invites Hydro Medical to provide training that must be carried out in case there are guests or staff suspected of being affected by Covid-19. “We have also got the New Era Life Order Verification Certificate,” convinced this woman.

Especially for tourists, implementation of health protocols starts from checking body temperature at check-in, filling out surveys regarding health conditions and spraying rooms with disinfectants before being used by new guests. This also applies to staff, such as body temperature check before working, obliging to use masks and personal protective equipment, such as face shields and appeals for cashless payments. “We provide a place to wash hands with soap and running water in many places, so it is easy for guests to find,” she said.

If there are guests who are not wearing masks, they will be immediately reminded by the staff to wear masks. The restaurant also sells masks for guests who are not wearing masks for IDR 3,000 per piece. “We also appeal to all hotel visitors through existing posters and stickers. Meanwhile, our staff is required to follow counseling on the Covid-19 Protocol Standard Operating Procedure (SOP) in collaboration with the nearest clinic. This is to educate staff about health protocols,” she added.

Nadya admitted that by preparing all the tools and equipment for health protocols and giving repeated appeals, hotel visitors will be more aware. “Indeed, at the beginning it is a little difficult to change the existing habits, but in the long run and with the continuous appeal and dissemination, the awareness of guests will increase and becomes more disciplined,” she concluded. (BTN/015)